CONSUMER PROTECTION LAW
Carp Cro Baits d.o.o. for services and trade – the web shop operates in accordance with the Consumer Protection Act, the law of the Republic of Croatia which protects the basic rights of consumers when purchasing products and services. Below are the parts of the Act that relate to our web shop and customer protection; “Seller” in the following text is Carp Cro Baits d.o.o. for services and trade, J.J. Strossmayera 78, 31500 Našice, and the “Customer” is any visitor who placed an order in the specified shop and paid for the product.
Product quality
The seller guarantees the quality of the product, which is guaranteed by the manufacturer of the product.
Customer complaints
Pursuant to Art. 10 of the Consumer Protection Act, the Seller allows all Buyers to send their complaints by mail to the Seller’s address Carp Cro Baits d.o.o. for services and trade, J.J. Strossmayera 78, 31500 Našice, or by e-mail to the Seller’s e-mail address branimir.vidic@gmail.com, and the Seller will notify the Buyer of the complaint received. The Seller will respond to all remarks and objections no later than 15 days from the date of receipt of the objection. In order for the Seller, in accordance with Article 10, Paragraph 5 of the Consumer Protection Act, to confirm the receipt of a written complaint, and then respond to it, the Buyer should provide the correct information for receiving the same.
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consumer protection law
Carp Cro Baits d.o.o. for services and trade – the web shop operates in accordance with the Consumer Protection Act, the law of the Republic of Croatia which protects the basic rights of consumers when purchasing products and services. Below are the parts of the Act that relate to our web shop and customer protection; “Seller” in the following text is Carp Cro Baits d.o.o. for services and trade – web shop (the company Carp Cro Baits d.o.o. for services and trade), and the “Customer” is any visitor who placed an order in the said shop and paid for the product.
Product quality
The seller guarantees the quality of the product, which is guaranteed by the manufacturer of the product.
Customer complaints
Pursuant to Art. 10 of the Consumer Protection Act, the Seller enables all Buyers to send their complaints by mail to the Seller’s address J.J. Strossmayera 78, 31500 Našice, or by e-mail to the Seller’s e-mail address branimir.vidic@gmail.com, and the Seller will notify the Buyer of the complaint received. The Seller will respond to all remarks and objections no later than 15 days from the date of receipt of the objection. In order for the Seller, in accordance with Article 10, Paragraph 5 of the Consumer Protection Act, to confirm the receipt of a written complaint, and then respond to it, the Buyer should provide the correct information for receiving the same.
Warranty statement and service conditions
For all products for which the Seller provides a warranty, the warranty conditions specified in the warranty card apply. The customer is obliged to keep the invoice and warranty card for the entire warranty period. The seller guarantees that the product, which is used in accordance with the attached instructions and warranty card, will function properly within the warranty period. In case of failure and other possible defects, the Seller undertakes to repair or replace the product within a reasonable time in accordance with the Obligations Act. The right to use the guarantee is exercised only upon presentation of the invoice. The customer is obliged to keep the warranty card and receipt. The warranty certificate is considered valid upon presentation of the invoice, regardless of whether the mentioned warranty certificate is certified or not certified by the Seller. Product malfunction resulting from improper use and/or non-compliance with the instructions is not covered by the warranty. Servicing and sale of replacement parts for the purchased product is provided through the authorized repairers listed in the warranty card.
Liability for material defects
The seller is responsible for material defects of the product in accordance with the Obligations Act (Articles 400-422). The seller is responsible for the material defects of the things that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this. The seller is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that. The seller is not responsible for minor material defects. There is a material deficiency:
if the thing does not have the necessary properties for its regular use or for traffic,
if the thing does not have the necessary properties for the special use for which the Buyer is acquiring it, which was known to the Seller or should have been known to him
if the thing does not have properties and characteristics that are explicitly or tacitly contracted, or prescribed
when the Seller has delivered an item that is not equal to the sample or model, unless the sample or model is shown for information purposes only
if the thing does not have properties that normally exist in other things of the same type and that the Buyer could reasonably expect according to the nature of the thing, especially taking into account the public statements of the Seller, the manufacturer and their representatives about the properties of the thing (advertisements, labeling of things, etc.)
if the item is improperly assembled provided that the assembly service is included in the fulfillment of the sales contract
if improper assembly is due to deficiencies in the assembly instructions.
If the Buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the item, the defect is not taken into account if the Seller did not know or should have known about these statements, or these statements were refuted by the time of the conclusion of the contract or they did not influence the Buyer’s decision to conclude a contract. The seller is not responsible for defects if they were known to the buyer at the time of the conclusion of the contract or could not remain unknown to him. The seller is also responsible for defects that the buyer could have easily noticed if he stated that the item has no defects or that the item has certain characteristics or features.
Online dispute resolution
In accordance with the regulation of the European Union, Carp Cro Baits d.o.o. for services and trade – the web shop participates in the resolution of consumer disputes for products and services purchased online, which customers can submit online. Regulation of the European Union no. 524/2013. on the online resolution of consumer disputes (Online Dispute Resolution platform) has been in effect since January 9, 2016.
Pursuant to Article 14, paragraph 1 of that Regulation, the obligation of traders based in the European Union participating in online sales contracts to provide an electronic link to the Platform for ORS in an easily accessible place on their websites is prescribed. The Platform for Online Resolution of Consumer Disputes (the ORS Platform) started operating on February 15, 2016.
Further to the above provisions, below is an electronic link: Platform for online resolution of consumer disputes. For more detailed information, feel free to contact us by e-mail at branimir.vidic@gmail.com.
